What Is an HR Retainer Model (And Why It Works for Growing Businesses)

If you're a business owner or founder who's starting to outgrow the DIY approach to HR, you might be wondering how to get the support you need without jumping straight into hiring a full-time HR manager.

That’s where the retainer model comes in—a flexible, cost-effective way to get expert HR advice and support, without the overhead.

Here’s what it is, how it works, and why it might be the right fit for your growing business.

What Is an HR Retainer?

A retainer is a fixed monthly fee that gives you ongoing access to a trusted HR advisor. Instead of engaging someone for one-off projects or paying hourly rates, a retainer gives you:

• Consistent support from someone who knows your business

• Quick access to expert advice and answers when you need them

• A predictable cost each month, making it easier to budget

Think of it like having a senior HR partner on speed dial - ready to guide you through tricky conversations, review policies, coach your managers, or troubleshoot people problems as they pop up.

What Does It Usually Include?

Every HR consultant is different, but a good retainer model usually includes:

• Regular check-ins (weekly or fortnightly)

• On-demand calls or emails for advice and problem-solving

• Support with policies, documentation, or compliance

• Coaching for your internal team or managers

• Help with specific projects, like performance reviews or restructures

It’s not just about reacting to issues, it’s about proactively building good systems and habits for your people.

Why It Works for Smaller Businesses

If you’re a founder or manager wearing multiple hats, it’s easy for people issues to fall to the bottom of the list—until they suddenly become urgent. A retainer gives you:

• Peace of mind that you’re handling things the right way

• A sounding board when you’re unsure how to approach a situation

• Less stress from trying to Google your way through employment law

Plus, it’s more affordable than hiring someone in-house when your needs aren’t full-time (yet).

How TouchstoneHR Does It

At TouchstoneHR, our retainer packages are designed for growing businesses who want:

• A practical partner they can trust

• Support for junior HR staff or first-time managers

• Clear, candid advice without the jargon

We can customise the level of support depending on your needs, with fixed pricing and a friendly, no-fuss approach.

Want to Know More?

If you’re tired of flying solo with your people challenges and want someone in your corner, a retainer might be just what you need.

Get in touch to find out how we can support you and your team as you grow - with less stress, and more confidence.